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About This Tool

Why Objection Handling Is the
Most Trainable Intake Skill

Most law firm intake reps aren't bad at their jobs — they're undertrained on the moments that matter most. Objections like "I need to think about it," "How much do you charge?", and "I already spoke to another firm" are not dead ends. They're doors — and the difference between a rep who opens that door and one who lets the caller hang up is almost entirely a function of practice.

This free tool simulates real objection scenarios across practice areas and difficulty levels. Each response you submit is scored by AI across four dimensions: empathy, urgency, clear next step, and professionalism. You get a detailed breakdown plus a model answer so you can see the gap between good and great.

Built by IntakeRepair, a firm that specializes exclusively in law firm intake performance. We use this same scoring framework when training intake teams across personal injury, family law, criminal defense, and other practice areas.

For Intake Managers

Use this tool in weekly team meetings. Run each rep through a session and compare scores over time. Identify your highest-leverage coaching opportunities by dimension.

For New Reps

Before your first live calls, practice until objections feel familiar. Seeing model answers helps you internalize the logic, not just memorize a script.

For Firm Owners

Have your whole team run through a session. Low scores on "urgency" or "next step" across the board point directly to a systemic training gap — not individual failure.