🔒 All analysis runs in your browser. Nothing is stored.

Your Intake Process
Step 1
How do leads first reach you?
Select all that apply.
Phone call (inbound)
Web contact form
Live chat
Attorney referral
Google / Ads click
Answering service
Step 2
Who handles the first contact?
Dedicated intake rep
Attorney directly
Legal assistant / admin
Answering service
No one — voicemail
Step 3
What happens after first contact?
Rep books consultation immediately
Rep takes info, attorney calls back
Lead is logged, someone follows up later
Depends on the rep / no standard process
Step 4
How is the consultation handled?
In-person at the office
Phone consultation
Video call
Mix of above
No formal consultation — attorney decides ad hoc
Step 5
What's your follow-up process for leads who don't convert?
Structured multi-touch follow-up sequence
One or two calls then stop
No formal follow-up — rep decides
We don't follow up
Step 6
Where do you most commonly lose leads? (your gut instinct)
Pick the stage where you feel the most drop-off happens.
Never reach them at all
First call — they don't book
They book but don't show
Consult happens but they don't sign
After a follow-up they go cold
Step 7
Anything else about your process we should know?
Any unusual steps, technology in use, or specific pain points you haven't captured above.
Mapping your workflow and identifying gaps...
Your Intake Workflow Map
Identified Gaps & Fixes
About This Tool

You Can't Fix What
You Haven't Mapped

Most law firms have an intake process — they just don't know what it actually is. Individual reps have developed their own habits. There's a rough sequence that everyone follows most of the time. But the gaps between those steps — what happens to a lead between first contact and a booked consultation, or between a consultation and a signed retainer — are often completely invisible.

This tool forces the process into the open. By answering questions about each stage of your intake workflow, you get a visual map of how leads are moving (or not moving) through your system, with specific flags on the stages where your process has the most gaps. It's the starting point for any meaningful intake improvement effort.