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Candidate Information
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Interview Notes
About This Tool

Hiring for Intake Performance
Is a Skill in Itself

Most law firms hire intake reps the same way they hire anyone โ€” review a resume, have a conversation, trust gut instinct. The result is that they hire for credentials (prior legal experience, professional demeanor) rather than the qualities that actually predict intake performance: empathy under pressure, ability to create urgency without being pushy, and judgment in ambiguous situations.

This scorecard uses scenario-based questions that reveal how a candidate actually thinks โ€” not how they present on paper. A candidate who scores well on empathy but poorly on urgency will be warm but won't book consultations. A candidate who scores high on urgency but low on professionalism will book more calls but damage your brand. The dimension breakdown tells you both what you're getting and what you'll need to train.