Define what great intake calls look like at your firm — then generate a scored rubric your managers can use live on real calls. Point values, observable behaviors, pass/fail thresholds included.
🔒 AI-powered · No account needed · Runs in your browser
When a manager says "that call could have been better," it means nothing unless there's a shared definition of what better looks like. A call quality rubric turns subjective impressions into specific, observable, scoreable behaviors — creating a common language between manager and rep that makes coaching conversations faster and more productive.
This tool generates a custom rubric for your firm based on your practice area, priority dimensions, and what great calls look like in your context. Each rubric is interactive — managers can score calls directly in the browser, see the total and pass/fail verdict instantly, and print the completed form for performance files.