Paste any intake script or SOP. Get a flagged audit of every phrase that could harm callers in distress — with specific reframes for each one.
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Most intake scripts were written by people focused on efficiency, not emotional safety. Phrases like "Unfortunately we can't help you," "That's our policy," or "You'll need to prove that" are logistically accurate — but to a caller in crisis, they can feel dismissive, cold, or even accusatory. The caller doesn't remember what you said. They remember how you made them feel.
Trauma-informed language is especially critical in personal injury, family law, criminal defense, and immigration — practice areas where callers are frequently in fear, grief, or crisis. This tool audits your scripts and SOPs for phrases that could compound a caller's distress, and offers specific reframes that preserve the same information with a safer delivery.